Privacy Policy

Last updated: January 2025

Keystone Residential Solutions (“Keystone,” “we,” “our,” or “us”) is committed to protecting the privacy of individuals who interact with our website at keystoneresidential.ca (the “Site”). This Privacy Policy explains how we collect, use, and safeguard information you provide when you visit our Site or contact us through our contact form.

1. Information We Collect

Contact Form Information: When you submit our contact form, we collect your name, email address, phone number, and any project details you voluntarily provide. This information is used solely to respond to your inquiry.

Usage Data: We may collect non-personally identifiable information about how you use our Site, including pages visited and time spent on the Site. This information is used to improve the Site's functionality and content.

Calculator Inputs: Information entered into our on-site calculators is processed entirely in your browser. We do not store, transmit, or retain any calculator inputs.

2. How We Use Your Information

We use the information we collect to:

• —Respond to your inquiries and service requests
• —Communicate with you about potential projects or services
• —Improve our website and services
• —Comply with legal obligations

3. Information Sharing

Keystone does not sell, rent, or share your personal information with third parties for marketing purposes. We may share information with service providers who assist us in operating our website or communicating with you (such as our email delivery provider), but only to the extent necessary to provide those services. All such service providers are bound by confidentiality obligations.

4. Data Retention

Contact form submissions are retained only as long as necessary to respond to your inquiry and maintain records of communications. We do not maintain a marketing database or newsletter list without your explicit consent.

5. Cookies and Tracking

Our Site may use cookies or similar technologies for basic functionality. We do not use tracking cookies for advertising purposes. You may disable cookies in your browser settings; however, some Site features may not function properly without them.

6. Your Rights (PIPEDA / Alberta PIPA)

As a Canadian resident, you have rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's Personal Information Protection Act (PIPA), including the right to:

• —Access the personal information we hold about you
• —Correct inaccurate personal information
• —Withdraw consent for use of your personal information
• —Request deletion of your personal information

To exercise these rights, contact us through our website contact form.

7. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date. Continued use of the Site after any changes constitutes acceptance of the updated policy.

8. Contact

For privacy-related questions or requests, contact us through the contact form on our website. We are based in Edmonton, Alberta, Canada.